524sa speakers not identified

[ricknav]

524sa speakers not identified

[zoey7886]

@ricknav, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Speaker Issues on the 524sa Monitor! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 524sa monitor's speakers are not being identified, here are some steps to help resolve the issue:

Check Connections:

• Ensure that the audio cable is properly connected between your computer (or source device) and the monitor.

Audio Settings Check:

• Verify that your computer’s audio settings are configured to use the monitor speakers. This can typically be done by accessing the sound settings on your computer and selecting the appropriate output device.

Video/Audio Cable:

• Confirm that you are using an HDMI cable, as VGA does not carry audio signals. If you are using VGA, you will need a separate audio cable.

Monitor's On-Screen Display (OSD):

• Access the monitor’s OSD menu to ensure that the audio setting is enabled and the volume is set appropriately.

System Reboot:

• Try restarting your computer and monitor to reset any connection issues.

Driver Update:

• Update your audio and video drivers on your computer to ensure compatibility with the monitor.

Test with Another Device:

• Connect a different audio-capable device to verify whether the issue is with the monitor or the original source device.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,