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Marttip
Level 1
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Message 1 of 2
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ASIO Driver for the USB Focusrite Scarlett 2i2 not installing correctly

HP Recommended
Pavilion 590 p0016
Microsoft Windows 10 (64-bit)

Hi,

I have purchased an external audio device to do studio recording on my desktop.

The supplied ASIO drivers won't install and I only am able to use universal ASIO drivers.

The software supplied caused an startup error message too. Program could not be started correctly (0xc000007b). Close the program by choosing OK.

I have contacted the hardware manufacturer and software manufacturer but no hope. They only suggest 

clean install of Windows 10 which is by far the most ridiculous way to respond. They don't ask for register dumps or such to make sure that their installer package is working with HP Processor.

I succeeded to install another software that work in recording but they don't recognize my DAW correctly as it should be but only the universal ASIO device.

Anyone with this desktop having similar issues or should I return the product and try another....

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
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HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

The only fixes I can think of would be to uninstall onboard audio drivers and software (Device Manager and Control Panel, Programs and Features). Also disable onboard audio in the BIOS. 

 

BIOS settings can be reviewed at this HP site (Link). Look in: BIOS Setup Utility menus and settings, Security Menu, Device Security.  Onboard audio can only be disabled if a discrete sound card is installed. This BIOS setting availability depends on how the system sees the external USB audio device you are trying to use.

 

Regards

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