• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-01-2023 03:01 PM

HP Recommended
Product: HP Pavilion p6-2317c Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I have Altec Lansing CHW012951 speakers that came with a previous HP desktop. I get no sound, diagnostic says no speakers connected. When I move them to my laptop they work. The device manager says I have a IDT High definition Audio CODEC driver. when I try to update the driver windows says it encounters a problem. I've tried uninstalling and then going to windows update but with no luck. I worked fine until recently. I even reinstalled windows 10  but still no luck.

Category:
1 REPLY 1

‎05-01-2023 03:32 PM

HP Recommended

Hi:

 

Since HP does not support your PC for W10, the only suggestion I can offer would be to install the W10 IDT audio driver from a newer model HP desktop PC, and see if that gets the sound to work again.

 

Restart the PC after installing the driver.

 

Tempo High-Definition Audio Driver (Original IDT)

 

6.10.6504.0 

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.