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‎11-20-2022 07:43 AM - edited ‎11-20-2022 07:54 AM

HP Recommended
@JAA1991 wrote:

Where would the Omen Audio Control be, as I cannot find that on my system?

I uninstalled the Realtek card, restarted my laptop and installed sp111097.exe with another restart, but no resolution.

I thought your laptop was a Bang and Olufsen system.  What is your product ID?

 

The Intel audio you mentioned earlier is only used with an external monitor (with speakers) connected to the HDMI port.   Please ensure the sound output device is NOT set to intel.

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‎11-20-2022 07:46 AM - edited ‎11-20-2022 07:53 AM

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B & O use a mixer like below

https://support.hp.com/us-en/document/c05299856

 

[edit] Please provide your Product ID, look at the tag on your laptop

BeemerBiker_0-1668955978112.png

 

I assume you uninstalled the driver and did not remove the Realtek "card"

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

‎12-22-2022 06:48 AM

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Thanks, this didn't work so here's the system model: HP Pavilion Laptop 14-ce2xxx

Hopefully there's an alternative! Vist now medicd

Med ICD
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