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HP Recommended
Microsoft Windows 11

 

Please can I be advised when the latest Audio drivers for Windows 11 will be available for download? No sound is coming in and out of my HP Pavilion laptop and Microsoft Helpdesk have told me about this download being required to fix the issue.

 

12 REPLIES 12
HP Recommended

If you have an HP All-In-One the following will work for the Realtek sound chip

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Else we need to know the product code or model


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HP Recommended

Thanks, this didn't work so here's the system model: HP Pavilion Laptop 14-ce2xxx

Hopefully there's an alternative!

HP Recommended

hi

try this

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111097.exe  

 

and or

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104173.exe 

 

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Thanks but neither of those two worked!

HP Recommended

sorry, just indicating that it does not work, will not be enough, to try to help you..
At least indicate what happens during the installation!
sometimes a second start must be done, after launching the program
Open the device manager, do you have a driver installed, which version?
etc

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Fair comments, please excuse my technical limitations.

Both files installed ok but hasn't solved the problem, my laptop is not picking up any audio input or output devices despite allowing microphone access under Privacy and Security settings. Having said this, my Apple AirPods work fine with sound, just not the laptop on its own.

I've ran the trouble-shooter and have done a second start-up but to no avail.

Under Sound, I have the Intel(R) Display Audio driver on version 10.27.0.12 dated 21/11/2021, and the Realtek(R) Audio driver on version 10.27.0.12 dated 05/07/2022.

Hopefully this is enough info to provide another possible remedy.

Thank you for your assistance thus far.

HP Recommended

hi

something wrong , the first one

TITRE : Pilote audio haute définition (HD) Realtek
SOFTPAQ : sp111097.exe

VERSION : 6.0.9013.1 REV : A PASS : 27

try again , uninstalle first 

https://h30467.www3.hp.com/t5/Sistemas-operativos-y-software-para-notebooks/Re-OMEN-Audio-Control-NO...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Where would the Omen Audio Control be, as I cannot find that on my system?

I uninstalled the Realtek card, restarted my laptop and installed sp111097.exe with another restart, but no resolution.

HP Recommended

https://h30434.www3.hp.com/t5/Notebook-Audio/No-Audio-Device-is-Installed-OMEN-Laptop-15-ek0503na/m-...

check all and try this one sp131797

 

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