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‎05-31-2019 10:33 AM

HP Recommended
Product: HP 550 a114
Operating System: Microsoft Windows 10 (64-bit)

Hello, I've been having a rough time with glitches, audio drop-outs and CPU spikes with an audio interface running into a DAW. I've taken all steps for better performance by altering power settings in the computer and followed other tips such as updating my Bios. This seems to almost certainly be a driver issue.  Recently while performing an HP Support Assistant analysis it came up that there were IRQ conflicts with the error number RGFPTT-7SW9LP-9XJ2LK-88BV13. While running Latency Mon tests it seems the drop outs are almost always the fault oF " usbport.sys". Please let me know if you have any suggestions.

 

Kind thanks,

 

james

1 REPLY 1

‎06-01-2019 05:40 PM

HP Recommended

@jamesdcstill
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. This failure code refers to a hardware related issue. I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

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