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RuthCl
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Solved!

Audio Not working after Windows 10

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HP Compaq dc5800 Microtower
Microsoft Windows 10 (32-bit)

I updated From WIndows 7 to Windows 10 in March; on board sound system worked fine at that point. Since one of the updates this summer (July 12, I think, though it could have been later), the internal speakers do not work; the computer does not recognize the presence of internal speakers (only external speakers and microphone).

 

I have tried using  Device Manager to update drivers: sound and audio controllers--HD Audio device--runs the update and says my drivers are up to date (but only registers the external speakers). I have tried searching the HP site for the driver compatible with my setup--no luck. 

 

Can you either help me get to the driver link or suggest another solution? Is it possible to recover and use (e.g.) the driver that I had for Windows 7? or another earlier operating system?

 

THANKS!

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Paul_Tikkanen
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Hi:

 

See if this works...

 

I used the W7 ADI soundmax audio driver on my dc7800, which uses the same audio chip.

 

This is from the dc5800 support page...

 

This package contains the driver for the ADI High-Definition (HD) Audio CODEC in the supported desktop models and operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45615.exe

 

Then you have to enable multistreaming in the soundmax control panel, restart the PC, and select the speaker in the manage audio devices section of the control panel (hardware and sound).

RuthCl
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Hi--THANKS! Just to add (for those of us like myself)--In order to get the Windows 7 audio driver back, you have to choose Windows 7 from the dropdown menu on the HP site (even though that is NOT your active operating system). All seems to be well now--much appreciated!

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Paul_Tikkanen
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You're very welcome.

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