Audio Output Problem

[Boomchild88]

I just setup this  new out of the box desktop PC (M01-F1033wb).  On initial setup I installed all updates from both Windows Update and HP Support Assistant. From the start, I am having an issue with the rear audio output jack. I cannot get it to output any audio. I do know that the powered speaker system and audio cable being used are functioning properly. In researching and trouble shooting for this problem the following is what I have found. In checking the information in the Sound Control Panel under Jack Information it shows them as L R: Front Panel 3.5mm jack,  SL SR Rear Panel 3.5mm jack. Under Speaker Setup on the Sound Control Panel it shows speakers configured in "Quadraphonic" mode. When I tried to trouble shoot the problem using Windows Trouble Shooter, it suggested let it attempt to update the driver. Which I allowed it to do so. The result was that it did not fix the problem and also appeared to cause an issue with the "HP Audio Center" app. When trying to run that app it returned some kind of error and no longer worked. I then tried to resolve the issue using "Solve Audio Issues" under the Fixes & Diagnostics section in HP Support Assistant. After performing its diagnostics and "repairing" the driver it did not solve the problem. It then opened the "Virtual Agent" which didn't help resolving the problem. The only thing that seemed to get fixed by Fixes & Diagnostics in HP Support Assistant was that it repaired the issue with the "HP Audio Center" app. I also attempted to change the speaker configuration under Speaker Setup in the Sound Control panel by setting it to "Stereo". The result of that was getting a message that stated "the device you are trying to configure has been removed."  After which it also seemed to disable the rear audio output jack. I did not see any settings etc, in the "HP Audio Center" app. that help fix the issue. So I do not know if the problem is due to an incorrect driver(s) having been installed or what. I am not sure why the speaker configuration is set to "Quadraphonic" mode by defualt and that the front and rear audio output jacks are setup the way they are. As far as i know I should be able to just plug in my powered speakers into the rear audio output jack and get sound. Any help in resolving this problem would be greatly appreciated.

[Prométhée]

hi

https://support.hp.com/us-en/product/hp-desktop-pc-m01-f1000i/32482405/model/35801263/document/c0668...

unplug the speakers!
If you also connected headphones, or headphones other than keyboard and mouse, disconnect
leave only keyboard/mouse, monitor
open device manager, check audio driver version
Download the audio driver here

Realtek High-Definition (HD) Audio Driver

6.0.9250.1 Rev.A

40.2 MB

Mar 13, 2022

Download

right click on the file, install as administrator!
if the computer does not restart, wait, the time of the installation, you should have a message if finished
Restart if not done automatically!
check the driver version again

shut down the computer completely
connect the speakers to the audio output

https://support.hp.com/us-en/product/hp-desktop-pc-m01-f1000i/32482405/document/c06678632

Hp no longer gives the rear panel diagram
but normally we should not be mistaken!

restart

I did not have the end of the story here, but it is to show you if there is a problem installing the driver!

https://h30434.www3.hp.com/t5/Desktop-Audio/No-audio-working/m-p/8467794#M64876