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- Audio Output is not appearing

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06-28-2025 02:08 AM
HP Z2 Tower G9 Workstation Desktop PC
- The speaker icon is the bottom taskbar appears "x" in red icon
- Realtek (R) Audio is not appearing in Sound Settings
- In Sound > Output > Choose your output devices status "No output devices found"
- In Device Manager > Sound, video and game controllers only NVIDIA High Definition Audio is available
- Device status shows the following error
"Currently, this hardware device is not connected to the computer (Code 45)
To fix the problem, reconnect this hardware device to the computer." - We replaced with another unit of speaker, but still the same.
- We tried uninstalled NVIDIA High Definition Audio, restart the PC and scan for hardware changes in Device Manager, to see if its detect the Realtek driver automatically, but it's not.
- Last step, we installed and run a Realtek (R) Audio Driver to the PC but the Realtek driver still not appearing and no changes on the items reported above.
Kindly advise.
06-28-2025 06:26 AM
Several of the outputs in the screenshots list "no output devices found"- as you indicated. That would seem there are no speakers connected, so I need to ask - are there any speakers connected? If yes, then where are they connected, which audio port? That PC does not have internal speakers.
I'm not an HP employee.
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06-28-2025 09:21 AM
That is interesting. IDK if that setup is causing the problem or not. You might want to try a conventional setup, first. That way, with a self-powered speaker connection, perhaps the computer can see a connection. IDK how the KVM device presents itself to a audio output but the output level is not intended to drive a non-powered speaker.
I'm not an HP employee.
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