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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- Audio Randomly Stopped Working

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03-19-2023 03:31 PM
So, I turned on the family desktop, and after using it for a little bit, realised the speakers were not making noise while watching a video. They weren't muted. I did a diagnostic, it said some Windows Generic Audio driver was having an issue, I can't find that driver anywhere in C: Drive, Device Manager, Task Manager, so I go download Realtek's audio driver for Windows 10 from 2020 in hopes it fixes the issue.
Instead, it made it worse. MUCH WORSE. Now, the device's onboard, built-in speakers and microphone aren't even recognised, and any other speaker drivers aren't to be found either in Device Manager. HP Support Assistant is as useful as a pile of crap, quite literally telling me the issue I already knew, Microsoft has 0 documentation on this type of issue (which is ridiculous), and I got no one to help.
I've heard that factory resetting the device fixes the issue, but I share this device with 5 other people. I'd rather not have to delete everything on this desktop.
03-19-2023 06:20 PM
No Windows 11 drivers for the series of your machine
Please use the following Guide first
https://support.hp.com/us-en/document/ish_7391282-7391308-16/hpsbhf03828
Worse case, please reinstall old driver:
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102278.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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