Audio device issue - No Output device detected in HP Desktop

[GSDC]

Hi Team,

We are facing an audio-related issue on an HP desktop system.

Issue Details:

* The system is displaying the message: “No audio output device is installed.”
* Audio is not working on the desktop.
* We have already installed the HP/Realtek audio driver successfully.
* Realtek audio is now visible in Device Manager.
* However, the system is still not detecting any audio output device.

Troubleshooting Performed:

* Reinstalled HP audio drivers
* Ran InstallDriver.cmd and InstallApp.cmd as administrator
* Restarted the system multiple times
* Checked Windows audio services
* Verified Device Manager entries
* Attempted BIOS access for onboard audio verification

Current Status:

* Realtek driver is detected
* Still receiving “No output device found / No audio device installed”

Kindly assist further in resolving the issue and advise if any additional firmware, BIOS configuration, or hardware diagnostics are required.

[Rita_R2]

Hi, @GSDC, Welcome to the HP Support. 

  

I will be more than happy to help you out here. I am an HP employee not an expert but an experienced community member in HP support videos. By posting video links, I will make sure to get clear and practical help in a format that's easy to follow. These tailored videos help address queries more effectively. Hope it helps you too.

Here are the links which may help you to resolve the issue: 

Fix Sound Issues in Windows 10 | HP Computers | HP Support

How to Resolve Audio Issues Using HP Support Assistant in Windows 11| HP Computers | HP Support

How to Resolve Audio Issues Using HP Support Assistant | HP Support Assistant | HP Support

  Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support