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‎12-21-2018 12:50 PM

HP Recommended
Product: HP Pavillion p6-2330
Operating System: Microsoft Windows 10 (32-bit)

A few days ago I had a blue screen  on my monitor.  I contact support and provided them with the follow screen message.

" https://Windows.com/stopcode

System Thread Exception Not Handled

Whate Failed: AMUStor.sys."

 

We tried several things and finally had to do a complete sytem restore.  Computer now working accept I know have know audio and when I look at devices, it does not list any audio.  I have done a major research on line and can still can not find a fix.

How do I reinstall and audio device that isn't listed.  

I did by new pc speakers and connected them, but still know audio device listed and I don't clearly understand how to reinstall an audio driver????

1 REPLY 1

‎12-21-2018 01:47 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to see if installing this W10 IDT audio driver and restarting the PC, restores the sound.

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

Download, double click to run the driver.  Follow the on screen instructions.  Installation is automatic.

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