Showing results for 
Search instead for 
Did you mean: 
Level 1
2 1 1 0
Message 1 of 2
Flag Post


Audio device on High Definition Audio Bus

HP Recommended
HP ENVY 700-305no
Microsoft Windows 10 (64-bit)

I am having a problem with installing audio drivers on devices that connect to the Computer with a 3.5mm headphone Jack. When I connect and try to install something, this error comes up. The device drivers were found but they could not be installed. Try contacting device manufacturer. In device manager I have a triangle next to the icon of the device. 


Steps to recreate: 

connect 3.5mm audio device.

go to device manager.

try to install driver.

it won't install it...


Thanks in advance!

Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Alright so I managed to fix it by myself. The problem was that Windows 10 stopped supporting my sound card sometime in 2018 so I had to download an old Windows 10 sound driver for IDT high definition audio. Huge props to Paul Tikkanen for the solution.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation