Audio device

[Joud49]

Hello, I have no output and input audio device, I tried to solve it but I don't have a sound option from the device manager and can't click anything on the volume mixer,  so what should I do?

[Nal_NR]

Hi @Joud49,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the audio device.

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[Joud49]

Laptop name: HP Pavilion x360 14 2-in-1 Laptop - Convertible
SKU 599302

Manufacturer No 7E4D6EAA2N

[Nal_NR]

Hi @Joud49,

Thanks for sharing the details. 

It sounds like your HP Pavilion x360 14 2-in-1 Laptop is experiencing a significant issue with its audio drivers or hardware. Here’s how you can troubleshoot and resolve the problem:

1. Check for Disabled Devices:

• Sometimes, audio devices can be accidentally disabled.
• Steps:
  1. Right-click on the speaker icon in the taskbar and select Sounds (if available).
  2. In the Playback tab, right-click in the blank space and check Show Disabled Devices.
  3. If your devices appear, right-click on them and select Enable.

2. Reinstall Audio Drivers:

• If the audio devices aren’t showing up, it could be due to missing or corrupted drivers.
• Steps:
  1. Open Device Manager:
     • Right-click the Start button and select Device Manager.
  2. Scroll down to Sound, video and game controllers (if available). If you don't see this section, the audio driver may be missing.
  3. If there’s no audio driver listed, click on Action in the Device Manager menu and select Scan for hardware changes.
  4. If this doesn’t bring back your audio devices, go to the HP Support website and download the latest audio drivers specific to your laptop model.
  5. Install the drivers and restart your computer.

3. Use Windows Troubleshooter:

• Windows has a built-in troubleshooter that can help identify and fix audio issues.
• Steps:
  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Find Playing Audio and click Run.
  3. Follow the on-screen instructions to see if Windows can resolve the issue.

4. Check BIOS Settings:

• It’s possible that the audio device is disabled in the BIOS.
• Steps:
  1. Restart your computer and press the appropriate key (usually F10 or Esc) to enter the BIOS setup.
  2. Look for settings related to audio or sound and make sure they are enabled.
  3. Save and exit the BIOS, then let the laptop boot normally.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Joud49,

Please find the next steps below

5. Update BIOS:

• An outdated BIOS can sometimes cause hardware recognition issues.
• Steps:
  1. Visit the HP Support website.
  2. Find the BIOS update for your specific laptop model and follow the instructions to update it.

6. Perform a System Restore:

• If the issue started recently, a system restore might help revert your laptop back to a state where everything was working fine.
• Steps:
  1. Search for System Restore in the Start menu.
  2. Choose a restore point from before the problem started.
  3. Follow the prompts to restore your system.

7. Check for Windows Updates:

• Sometimes, missing updates can cause hardware issues.
• Steps:
  1. Go to Settings > Windows Update.
  2. Check for updates and install any that are available.
  3. Restart your computer after the updates.

8. Use HP Recovery Manager (if applicable):

• If nothing works, you can try using the HP Recovery Manager to reinstall drivers or even reset the system.
• Steps:
  1. Search for HP Recovery Manager in the Start menu.
  2. Choose Reinstall drivers or System Recovery depending on the severity of the issue.

If you have tried all of these steps and the issue persists, there might be a deeper hardware issue, in which case contacting HP phone support.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.