Audio digitial noise from playing back music through USB

[Dougwchurch]

Envy Desktop TE01-5147c  Rfrbd   

Product

9Y8J4AAR

Serial

Removed

Hello to all who give support. I installed a driver for the Yamaha Sound Board. I have contacted Yamaha I have fixed what the techs at support advised.

Now I am onto the HP support. The USB driver isn't migrated. I will send information from the events in the device manager page. Here is one event from the audio page .   HELP!!!

4/18/2025 1:01:31 PM device first installed

4/18/2025 1:01:31 PM device settings not migrated

Device settings for USB\VID_0499&PID_1703&MI_00\7&1ebc3512&0&0000 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance ID: USB\VID_0557&PID_2261&MI_00\7&1731265a&0&0000
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Location Path: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(1)#USB(1)#USBMI(0)
Migration Rank: 0xF000FFFFFFFF0023
Present: false
Status: 0xC0000719

Device USB\VID_0499&PID_1703&MI_00\7&1ebc3512&0&0000 was configured.

Driver Name: usbaudio2.inf
Driver Package ID: usbaudio2.inf_amd64_2390f0bffa9b0cab
Class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318}
Driver Date: 07/03/2024
Driver Version: 10.0.26100.1150
Driver Provider: Microsoft
Driver Section: usbaudio2_Device.NT
Driver Rank: 0xFF2003
Matching Device ID: USB\Class_01&SubClass_00&Prot_20
Outranked Drivers: wdma_usb.inf:USB\Class_01:00FFFFFF:USB\Class_01&SubClass_00&Prot_20
Device Updated: false

4/18/2025 1:01:32 PM  Device configured(usbaudio2inf.)

Parent Device: USB\VID_0499&PID_1703\6&27ea18c4&0&1

[VikramTheGreat]

Hi @Dougwchurch,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

About HP Support Scope

"Support is strictly for in-home parts; any hardware change, we will not have much support on Yamaha."

• HP only supports hardware and drivers preinstalled or certified for your system.
• Since Yamaha is a third-party external device, HP can’t guarantee driver compatibility or support issues caused by it.
• If USB ports or the motherboard have issues, that falls under HP's domain. But USB audio device configuration, driver conflicts, or DAW/software problems with Yamaha are outside their scope.

If you're still seeing:

• "Device not migrated"
• Or the Yamaha unit is not functioning properly,

Then you may want to:

• Try a different USB port (preferably rear panel, directly on the motherboard).
• Disable USB selective suspend in Power Options.
• Try on another PC to verify it's not a hardware issue with the Yamaha unit.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat