Audio is heard on both computer and HEADPHONES

[vanessa_6065]

Hello,
    I need my sons to use the computer for doing homework quietly using their headphones while I do other work but when I plug in my headphones to the headphone jack of my computer, sometimes it works and other times you can hear the audio on the headphones and the computer itself (both ways).  Also,   on some websites we're unable to hear any audio
Any help would be greatly appreciated
 
Thanks in advance
Marjorie

[A4Apollo · Accepted solution]

Hi! @vanessa_6065, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand audio is playing both from headphones and speaker on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please try the steps recommended below.

1: Go to device manager
 
2: Find sound and game controllers
 
3: Right click on high definition audio device and click update driver software
 
4: Click browse my computer for driver software
 
5: Then click on let me pick from a list of devices on my computer
 
6: And select high definition audio device and click ok.

Restart your PC and check if the issue persists.

If the issue still persists uninstall the audio drivers from device manager and install the latest audio from HP support assistant.

Refer this article to know more information about using HP support assistant.

Let me know if this works!

Have a great day! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[vanessa_6065]

Thank you so much.

You made some kids and mama happy

Have a great day

Marjorie

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.