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‎12-15-2018 12:36 PM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I bought HP ENVY Desktop month ago with windows 10 (64) bit. From the day i am having audio issue's like i did install drivers almost 10 times. Daily atleast 2 times. Not sure what is going on my PC. Virtual support suggest to update windows 10 if anything pending . I did all and uninstall and reinstall drivers. After some time it is working and all of sudden it is stop working. Even Auto detect problem does not help me to resolve.  My system has 2 years warranty. Is it better to return the device or something i can do to fix this issue ?.

 

Note : I did update Windows 10 -1809 (64 ) all updated upto date.

1 person had the same question
1 REPLY 1

‎12-16-2018 03:47 PM

HP Recommended

@RKKANG
Thank you for posting on HP Forums,

Echo_Lake is at your service.

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

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