-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- Audio jack broken off in headphone port, cannot remove, how ...

Create an account on the HP Community to personalize your profile and ask a question
06-20-2022 08:17 AM
I had external speakers plugged into my pc through the front headphones audio port but the jack broke off in the port. I've tried connecting new speakers to the rear output audio port but nothing will play even though it says everything is connected fine. Is this because the pc thinks that there is still a device connected through the headphone port? Is there any way to surpass this or do I need to call in a repairman? FYI I have tried removing the broken jack myself through every process I could find online and nothing has worked
06-20-2022 10:33 AM - edited 06-20-2022 10:38 AM
hi
No you have to remove it
a little tricky, but have you tried to disassemble where the ports are if not accessible, and push what is stuck from behind, with something non-conductive, strong enough?
https://www.youtube.com/watch?v=mu98lzYvcAc
so must look like this, if impossible to push it, to bring it out from the front, either replace everything
Either disconnect the audio jack, it should work on the back then
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
06-20-2022 10:41 AM - edited 06-20-2022 10:42 AM
Unplug the audio cable from the motherboard. Shod look like the following.
You can try a dental pick or just replace the unit
Video from @Prométhée is good
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
06-20-2022 10:51 AM - edited 06-20-2022 10:51 AM
@BeemerBiker wrote:
Video from @Prométhée is good
Thanks @BeemerBiker but why wouldn't she...
It's nicely detailed for disassembly, that should help @sdsussexltd
but from what i see it seems hard to be able to push the mouthpiece from behind, possible or not @sdsussexltd
Otherwise then as I said, buy the whole io panel , or just disconnect the front audio , it is not essential !
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------