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HP Recommended
HP Pavilion 500-319na Desktop PC
Microsoft Windows 10 (64-bit)

I had external speakers plugged into my pc through the front headphones audio port but the jack broke off in the port.  I've tried connecting new speakers to the rear output audio port but nothing will play even though it says everything is connected fine.  Is this because the pc thinks that there is still a device connected through the headphone port? Is there any way to surpass this or do I need to call in a repairman? FYI I have tried removing the broken jack myself through every process I could find online and nothing has worked 

3 REPLIES 3
HP Recommended

hi

No you have to remove it
a little tricky, but have you tried to disassemble where the ports are if not accessible, and push what is stuck from behind, with something non-conductive, strong enough?

https://www.youtube.com/watch?v=mu98lzYvcAc

 

so must look like this, if impossible to push it, to bring it out from the front, either replace everything
Either disconnect the audio jack, it should work on the back then

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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HP Recommended

Unplug the audio cable from the motherboard. Shod look like the following.

BeemerBiker_0-1655742988209.png

 

You can  try a dental pick or just replace the unit

 

Video from @Prométhée is good


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@BeemerBiker wrote:

 

Video from @Prométhée is good


Thanks @BeemerBiker  but why wouldn't she...

It's nicely detailed for disassembly, that should help @sdsussexltd 
but from what i see it seems hard to be able to push the mouthpiece from behind, possible or not @sdsussexltd 
Otherwise then as I said, buy the whole io panel , or just disconnect the front  audio , it is not essential !

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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