• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 500-319na Desktop PC
Microsoft Windows 10 (64-bit)

I had external speakers plugged into my pc through the front headphones audio port but the jack broke off in the port.  I've tried connecting new speakers to the rear output audio port but nothing will play even though it says everything is connected fine.  Is this because the pc thinks that there is still a device connected through the headphone port? Is there any way to surpass this or do I need to call in a repairman? FYI I have tried removing the broken jack myself through every process I could find online and nothing has worked 

3 REPLIES 3
HP Recommended

hi

No you have to remove it
a little tricky, but have you tried to disassemble where the ports are if not accessible, and push what is stuck from behind, with something non-conductive, strong enough?

https://www.youtube.com/watch?v=mu98lzYvcAc

 

so must look like this, if impossible to push it, to bring it out from the front, either replace everything
Either disconnect the audio jack, it should work on the back then

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Unplug the audio cable from the motherboard. Shod look like the following.

BeemerBiker_0-1655742988209.png

 

You can  try a dental pick or just replace the unit

 

Video from @Prométhée is good


I am a retired Principal Analyst, and a community volunteer.
If you find this post useful click the YES button
If I helped solve your problem please mark this as a solution.

HP Recommended

@BeemerBiker wrote:

 

Video from @Prométhée is good


Thanks @BeemerBiker  but why wouldn't she...

It's nicely detailed for disassembly, that should help @sdsussexltd 
but from what i see it seems hard to be able to push the mouthpiece from behind, possible or not @sdsussexltd 
Otherwise then as I said, buy the whole io panel , or just disconnect the front  audio , it is not essential !

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.