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‎12-25-2018 09:46 AM

HP Recommended
Product: ENVY Phoenix h9
Operating System: Microsoft Windows 10 (64-bit)

It says my drivers are up to date.  Systems working properly, but there is no sound.  My audio is plugged into headphone jack.

It used to work perfectly, but stopped for no apparent reason.

1 REPLY 1

‎12-25-2018 10:17 AM

HP Recommended

Hi:

 

If your PC has the IDT audio chip, see if installing this W10 audio driver and restarting the PC, resolves the problem...

 

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

File name: sp71717.exe

 

 

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