Audio not working after Windows 10 download

[ALynch1]

Can not hear audio since upgraded to windows 10

[WAWood · Accepted solution]

@ALynch1

Hello;

Allow me to welcome you to the HP forums!

Sorry to be the bearer of bad news, but the problem you're up against is that Microsoft only supplies drivers with the most basic functionality, and what you really need for FULL functionality is the specialized drivers written for the specific hardware found in your HP PC -- and unfortunately, there are no HP Win10 drivers for your PC. HP only guarantees Win10 compatibility for machines made after August, 2013. HP is no longer producing Win10 drivers for the older machines.
 
This means that your PC is most likely NEVER going to be fully functional under Win10 because the drivers it needs for full functionality simply do not exist!  This is especially true if your PC has switchable graphics because, in this case, the ONLY drivers that will work properly are the OEM drivers that were written for that hardware.
 
To restore full functionality, you would need to do a factory reset using HP Recovery Media to its original pre-installed OS.

[Paul_Tikkanen]

Hi, @ALynch1

You may want to try installing the latest audio driver directly from Realtek.

Accept the agreement.  Download and install the W10 audio driver...32 or 64 bit as applicable.

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

Make sure the PC speakers are set as the default in the Windows Control Panel>Hardware and Sound>Sound>Manage Audio devices section.

If that doesn't get the sound to work either, you may want to invest in a cheap external USB audio adapter such as this one to plug your speaker system into.

https://www.amazon.com/external-Adapter-Windows-Microphone-SD-CM-UAUD/dp/B001MSS6CS