• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Touch Smart 520
Microsoft Windows 10 (64-bit)

I'm unable to install the correct IDT High Definition Audio Drivers with the Beats Audio Control Panel because every time I try to install I receive the error: "Your system does not meet the operating system requirements. Update has been cancelled. (9998)" I am positive it is because I am running Windows 10 and the driver is Windows 8. I've tried the Compatibily tool but still no luck

 

I downloaded the driver software directly from HP and Windows 10 isn't in the list of supported OS's. I've spent hours try to solve the problem. Please help

1 REPLY 1
HP Recommended

Hi:

 

The only suggestion I can offer would be to try this W10 IDT audio driver.  Restart the PC after installing the driver.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.