Audio not working, audio jacks just puts out static

[micdep0]

Hi, i have been having an issue with my hp system for a while now and cant find a fix for it. so the issue is the audio jacks and digital audio out stopped working completely and just output static, tried updating the system bios but no luck. also looked for an updated driver for it but that did not work as well and also looked in the bios to see if something got disabled relating to the audio but nothing there was disabled, so something must be going on with the motherboard or audio controller on the board itself. my HP System is an Envy 700-527c and owned since new, so it was well taken care of, so not sure what could be causing this issue. i dont mind ordering a new motherboard for it as long it isnt super expensive, i appreciate all feedback and solutions to this issue. Specs are: Intel Core i7 4790, 12gb Ram, RTX 2060 Super, 700W PSU. also i would like to know when using bluetooth, the audio cuts in and out more often and updated the drivers to that as well but no luck

[Irfan_06]

Hi @micdep0,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[micdep0]

Hi, @irwin6. I have already tried those steps and no luck. I never download drivers/software through windows update as they can cause problems. It is running windows 10, and it is known to have problems with certain devices. But I did notice this problem occurs with other operating systems as well so I am assuming something is going on with the motherboard. This motherboard is equipped with beats audio, also with usb 3.0. Like I said in my other post, I owned it since new and always updated it so not exactly sure what is happening. It may need to be repaired

[Irfan_06]

Hi @micdep0,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support