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‎08-24-2020 08:28 PM

HP Recommended
Product: Envy 20 TouchSmart beatsaudio
Operating System: Microsoft Windows 10 (64-bit)

Ok I had to reset my pc because my grandpa got a nasty virus and wanted me to fix it and for me to keep it. I reset the pc and installed all the updates. I go to turn on the volume and it pulls up a trouble shoot or a detecting problems screen. When that’s all done it says. Trouble shooting couldn’t identify a problem. Help please 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2020 09:50 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if the W10 IDT audio driver from a newer model desktop PC also works on yours.

 

Restart the PC after installing the driver...

 

VERSION: 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

View solution in original post

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3 REPLIES 3

‎08-24-2020 09:50 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if the W10 IDT audio driver from a newer model desktop PC also works on yours.

 

Restart the PC after installing the driver...

 

VERSION: 6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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‎08-24-2020 10:04 PM

HP Recommended

thank you so much i have spent about 5 hours trying to get my audio to work and it finally works thank you  so much.

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‎08-25-2020 06:51 AM

HP Recommended

You're very welcome.

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