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malgaff Tutor
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HP Envy
Microsoft Windows 10 (64-bit)

I have Widows 10 on my desktop PC. It came installed. After a Windows 10 update, my computer lost audio capabilities. Tried to update new driver but couldn't find a download on HP site. How can I get the audio to work?

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Hi:

 

What is the full model number or product number of your PC?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

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malgaff Tutor
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HP ENVY 5540

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Hi:

 

The model you posted appears to be for a printer.

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/5447940

 

Please use this guide for how to find the information I requested...

 

https://support.hp.com/us-en/document/bph07555

 

 

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malgaff Tutor
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Sorry for the misinformation. 

Tower Envy 

Computer Product Name: 700-414 & No.:J4V91AA#ABA

 

I hope this helps you to locate an audio driver that I can download for the computer.

 

Thank you for your time and patience with my request.

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Hi:

 

See if installing this W10 IDT audio driver and restarting the PC, gets the sound to work again...

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

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malgaff Tutor
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Paul, the download won't work. I get a message saying that Microsoft an only install an app that is certified by Microsoft store. 
What should I do?

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You must have W10 in S mode then.

 

You can only install drivers and software from the windows store on the W10 S operating system.

 

That driver is right from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-700-Desktop-PC-series/7161708/model/7269347

 

Unfortunately, I won't be able to help you get the sound to work.

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malgaff Tutor
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I got the sound back by resetting the Microsoft audio app. Thank you very much for your time and effort in helping me, Paul.

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