Audio

[Chellycury]

Good morning

I bought the pc and have the message "No audio device is installed" I have difficulty installing audio driver on the computer HP-OMEN 30l windows 11.Please can help me?

[Prométhée]

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
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[itsmyname · Accepted solution]

@Chellycury -- Please can help me?

Yes, I can try to give direct advice.

It is surprising that a brand-new computer needs any additional "device-driver" software, especially one that was preloaded with Windows 11.

Have you connected any speakers to the green-coloured pin-hole socket on the computer, and turned those speakers on? Or, have you connected a headset to the "headphones-out" socket on your computer?

Within the "Settings" app, search for "audio output". Your computer may have a few choices for where to send the audio-output stream:

1. through an HDMI cable into a monitor that has its own built-in speakers,
2. through the audio-out socket to your speakers,
3. through the headphone-out socket to your headphones,
4. via Bluetooth to a headset,
5. via Bluetooth to a wireless speaker/boom-box.

Select from the above devices, to match your available hardware.

Reply here, if you need more help.

[Prométhée]

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@Prométhée wrote:

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

First-Time-Here-Learn-How-to-Post-and-More

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[Chellycury]

The informations

Product number 328POAA#ABA

OMEN 30L Desktop PC GT13-1000a (207P7AV)

Windows 11

[Prométhée]

https://support.hp.com/us-en/product/omen-30l-desktop-pc-gt13-1000a/2100404772/model/2100404775?sku=...

no windows 11 drivers

try windows 10 drivers

Realtek High-Definition (HD) Audio Driver

6.0.9129.1 Rev.A

36.7 MB

May 5, 2021

Download

[Prométhée]

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🤔

[Chellycury]

Didn't work appear Nvidia high definition audio (defaultspeaker) and  Realtek (R) Audio (defaultspeaker)

[Prométhée]

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@Chellycury wrote:
I bought the pc and have the message "No audio device is installed"

Didn't work appear Nvidia high definition audio (defaultspeaker) and  Realtek (R) Audio (defaultspeaker)

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So you have the realtek audio driver installed, not all understood..

If it was not present, you must have installed it at some point , no ?

[itsmyname]

@Chellycury -- the Other Person wrote:

1. no windows 11 drivers

None are needed, because the correct device-drivers are included within Windows 11.

2. try windows 10 drivers

I think that is a bad idea -- see #1, above.  Any device-drivers that worked with Windows 10 probably needed to be upgraded, to be compatible with Windows 11.  So, "downgrading" is not going to work. on your computer.