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mtiede
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Solved!

B&O app doesn't seem to affect the sound

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HP Envy 32
Microsoft Windows 10 (64-bit)

I loaded the B&O app to change the equalizer for the B&O speaker system that is on the computer produced by the phone using Bluetooth connection.  Changing parameters didn't seem to do anything.  I think the audio driver is Realtek.  Is that correct?  Is there some setting that got messed up that doesn't allow the app to work.  I just got the machine and have been installing lots of stuff and not sure if something there messed it up.  Or does the B&O app not work with these speakers?  (It was already installed)

 

… time passes ...

 

Ok, I think the problem was that the audio was from the phone.  It looks like the B&O app DOES control the sound when the sound file is played by the computer rather than the phone.  

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TEJ1602
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Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

 

If the issue persists, please try the below steps:

  1. Go to Windows Device Manager > Sound, video and game controllers section.
  2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
  3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
  4. Right-click and select Update Driver Software.
  5. Select Browse my computer for driver software.
  6. Select Let me pick from a list of device drivers on my computer.
  7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
  8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
  9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
  10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
  11. At the prompt to reboot, click Yes.
  12. Enjoy your music now with no compression

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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mtiede
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If you look at my post again, at the bottom, I said I figured it out and the sound is apparently controlled by the phone and not the computer.

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