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B&O soundbar HP ENVY 32 AIO sound problem (no bass)

HP Recommended
HP ENVY 32 AIO a0022nb
Microsoft Windows 10 (64-bit)

Hi there, i have a ENVY32 AIO   with B&O soundbar. Everytime i start my system up my soundbars woofer does NOT work. So i only have sound from my little speakers in the soundbar. I have no bass at all. What i do is i remove the realtek audio driver and i reinstall the HighDef audio driver from HP (sp104060.exe). I reboot and then my sound is ok (as it should be !). But everytime i shut down my system or it goes to sleep i always have to do this procedure to get my 'bass' back. This is VERY enoying. So pls can someone help me with this. 

Thx

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Geert1967 Welcome to HP Community!

 

I understand that the B&O soundbar HP ENVY 32 AIO sound problem.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please uninstall the audio driver and update the chipset drivers. Restart the computer and then install the audio drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-all-in-one-pc-32-a0000i/29051861/model/3256...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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