Bug in Omen audio control

[steve5904]

There seems to be a bug in the Omen audio control equalizer section of the app. It always says " This feature isn't available when using this Headphone/external device. Please unplug this device to enable." I don't have headphones plugged in. All I have is a speaker plugged into the rear jack. If I unplug that, the equalizer doesn't appear at all. No matter what I plug in or unplug, I get the same message.

Yes, I have all the latest drivers but I'm running Windows 11. New Omen 30L desktop. No version number available on the Omen audio control app.

Suggestions?

[Prométhée]

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N

this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

Advice for asking the "Very Best Question"

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[steve5904]

OMEN 30L Desktop GT13-0xxx My desktop

Specifications Product number: 8MP59AV Serial number: [personal info removed]

[steve5904]

Edition Windows 11 Pro
Version 21H2
Installed on ‎10/‎1/‎2021
OS build 22000.194
Experience Windows Feature Experience Pack 1000.22000.194.0

[Prométhée]

Forgive me @steve5904  i left right after your reply
that said, can you verify, the product number does not correspond here

https://support.hp.com/us-en

I forgot, can you give me the audio driver version as well?

[steve5904]

This is the product number I get when I run the HP support app. 8MP59AV, OMEN 30L Desktop GT13-0xxx.

The driver for Audio inputs and outputs is Microsoft, 10.0.22000.1. The driver for sound video and game controllers, Realtek Audio, is Realtek 6.0.9180.1

[Prométhée]

hi

boring, see, even with the search engine

8MP59AV 

[steve5904]

This is what I ordered. OMEN 30L Desktop GT13-0255st. Look that up.

[Prométhée]

sorry i will be back later
but there is nothing available for w11 at the moment

https://support.hp.com/us-en/drivers/selfservice/omen-desktop-pc-30l-gt13-0000i/33492325/model/37705...

[steve5904]

I don't think you're going to find anything on the HP website as far as an updated Audio Control app or updated drivers. I've been all over the HP site and there's nothing helpful there. If the website can't even identify the product number or serial number, the database must be pretty out of date. If at all possible, contact the person (people) who are responsible for the audio control app and see if they can run a test or determine what the problem is. Windows thinks there's only speakers plugged it so why does the app think it's a headset? Sounds like a bug to me.