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henryskudder22
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Message 1 of 2
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Buzzing noise coming out of my headphones when plugged into laptop

HP Recommended
pavilion cb060sa
Microsoft Windows 10 (64-bit)

I recently bought a the HP Pavilion cb060sa and i realised straight away after plugging in my headphones that there is a background humming/stuttering noise which is constantly audible with the headphones plugged in, and even in the background of videos or music it will still  be audible (but very faint). How can I fix this issue?

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DavidSMP
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Message 2 of 2
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HP Recommended

Hi @henryskudder22,

 

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with audio from your headphones. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

  • Did this happen after a recent Software or OS update?
  • Did you try multiple headphones?
  • How does it sound from the internal speakers?

For now, please try these steps:

  • Please try with another headphone and check if you hear the buzzing noise.
  • Check with external speakers if possible to isolate the issue further.
  • If it is the same with different headsets and works correctly from the internal speakers, then it is an audio port issue of the notebook.
  • If the speakers also have the same buzzing noise, then it could be an audio driver issue.

For this issue perform these steps:

  • Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers. Then check the box delete the software for this device.
  • Then restart the computer and update the bios, chipset and audio drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions.
  • Then check if the situation has been corrected.

 

This should fix the issue. If the audio from the speakers is clear, then the issue is with the audio port of the computer and you need to contact HP phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

DavidSMP
I am an HP Employee

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