CRACKLING AUDIO

[andyR451]

Hi I know a few people have mentioned that they've had audio problems, but I've had my laptop for over a year without any problems with the sound.  Then 2 days ago it started to crackle, so I thought it was the headphones, so I changed them for 2 other pairs and it was exactly the same.  I have checked the drivers and followed multiple instructions on how to improve it, but nothing seems to work.  I did something last night (not sure what) and this morning it worked well, very clear, but then I've just played some music and as soon as the volume went up, the crackling started.  This is beyond me, I need help, thanks  

[Echo_Lake]

@andyR451

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. To provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
• What is the operating system?

Keep me posted for further assistance.

[andyR451]

Hello,

is this the information you need ?

Nombre del dispositivo LAPTOP-6SVTMLM1
Procesador AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx 2.10 GHz
RAM instalada 12.0 GB (9.92 GB utilizable)
Id. del dispositivo E411AC80-0BDC-40E1-97A7-07003169946F
Id. del producto 00327-30887-97391-AAOEM
Tipo de sistema Sistema operativo de 64 bits, procesador x64

THANKS 

[Echo_Lake]

@andyR451

Thank you for posting back. 

The main details are missing here for me to go further. 
Please look for S/N serial and P/N Product numbers. 

Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted!