cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
satatt600
New member
2 1 0 0
Message 1 of 4
2,237
Flag Post

Can't access microphone on HP e243m monitor

HP Recommended
HP Monitor e243m
Microsoft Windows 10 (64-bit)

The microphone on my monitor is not working or at least i can't figure out how to make it work.  When i do a video conference (for example, using Zoom or Microsoft Team Meetings), when I pop up the camera and mic, i can see and hear everyone else but everyone else can only see me but not hear me.  How do i access the microphone so i can speak?  I am desperate for help!  Thanks!

3 REPLIES 3
banhien
Level 20
Level 20
98,903 37,945 12,845 27,096
Message 2 of 4
Flag Post
HP Recommended

@satatt600 

 

It has a button to mute or activate it. Please try to use THAT button

 

    mic button.png

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
satatt600
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

thanks, i saw that button but it did not help.  when i go in to the control panel, it's saying that the mic is not plugged in.  how do i plug it in?  am i using the wrong kind of connecting cable?  right now, i have it connected to my computer using and HDMI cable. 

Was this reply helpful? Yes No
borntozoom
New member
1 1 0 0
Message 4 of 4
Flag Post
HP Recommended

I'm in the same boat you are! I have just started trying to investigate the issue.  However, I have not been able to connect the HDMI cable that came with the monitor to the computer.  I also tried the mic button on the ctrl panel to no good end. Wish me luck!

Tags (1)
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation