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‎04-30-2017 06:03 PM

HP Recommended
Product: HP 15 TS Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I noticed about a month ago that I can no longer change the brightness on my laptop, through the buttons or on the screen. I tried to google how to fix it but couldn't really understand it

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2017 06:18 PM

HP Recommended

Hi @Ally9

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to change the brightness on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

This issue could have occurred due to these reasons.

  • Incorrect settings.
  • Corrupt or outdated display driver.

 

Try the steps listed here and check if it helps:

 

Method 1: I suggest you download and install all the available Windows Updates including Optional Updates. Check if it helps.

 

If the issue persists, I suggest you uninstall and re-install latest display driver from the computer.

 

Method 2:

 

Step 1:

 

Uninstall display driver.

Right-click on the Start Button and click on Device manager.

Double-click on Display Adapters to expand.

Right-click on the display adapter driver that is listed and select properties.

In the window opened, click on drivers tab.

In the drivers tab, Click on Uninstall option.

 

Step 2: 
 

Now reinstall display driver from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎05-01-2017 06:18 PM

HP Recommended

Hi @Ally9

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are unable to change the brightness on your computer.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

This issue could have occurred due to these reasons.

  • Incorrect settings.
  • Corrupt or outdated display driver.

 

Try the steps listed here and check if it helps:

 

Method 1: I suggest you download and install all the available Windows Updates including Optional Updates. Check if it helps.

 

If the issue persists, I suggest you uninstall and re-install latest display driver from the computer.

 

Method 2:

 

Step 1:

 

Uninstall display driver.

Right-click on the Start Button and click on Device manager.

Double-click on Display Adapters to expand.

Right-click on the display adapter driver that is listed and select properties.

In the window opened, click on drivers tab.

In the drivers tab, Click on Uninstall option.

 

Step 2: 
 

Now reinstall display driver from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎05-07-2017 12:50 PM

HP Recommended

Updating didn't help. I uninstalled the driver but I'm not sure what to reinstall since there are many things in the link you gave me

Was this reply helpful? Yes No

‎05-07-2017 01:11 PM

HP Recommended

Nevermind, I figured it out. It worked! Thank you 

Was this reply helpful? Yes No

‎05-07-2017 01:23 PM

HP Recommended

Hi @Ally9

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Take care.

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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