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Can't get audio through Bluetooth headphones

HP Recommended
HP Pavilion All-in-One - 24-x035qe
Microsoft Windows 10 (64-bit)

I have an HP Pavilion All-in-One - 24-x035qe computer with Windows 10.  When I have my Monoprice BT-300ANC Headphones connected to the computer by wire, they work fine.  However, when I try to use them wireless, nothing comes through.  The computer speaker stays on but there is no audio coming through the headphones.  With respect to the headphones, they have batteries, are turned on and the little blue light blinks.  And, according to the Windows 10 Settings panel, everything is set up correctly and operating; the troubleshooter shows no problems.  Nonetheless, when I try to use Bluetooth wireless, there is no audio.  What am I doing wrong?

HP Support Agent
HP Support Agent
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HP Recommended

Hi @CftOaB


Welcome to the HP Support Community. 


Try the steps below to resolve the issue -


Step 1: Set the default audio playback device

Step 2: Update the audio driver in Device Manager

Step 3: Perform a hard reset

 Step 4: Reset BIOS to defaults

Step 5: Run the Audio test from the HP PC Hardware Diagnostics

Step 6: Update the BIOS

Step 7: Restore your computer

Step 8: Reset your computer


For instructions refer to-Advanced Sound Troubleshooting (Windows 10, 😎


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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