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‎09-09-2024 10:08 AM

HP Recommended
Product: HP ENVY Desktop PC TE02-1000i RCTO Base Model
Operating System: Microsoft Windows 11

I suddenly lost audio (speaker) on my nearly 2yr old HP ENVY Desktop PC TE02-1000i RCTO. I have tested the speakers on my laptop. I have tried on older set of speakers. I have run all the HP and Windows diags both saying No Device/Speaker Found.

At this point I am at a loss and looking for suggestions. Thank you

Category:
2 people had the same question
4 REPLIES 4

‎09-09-2024 10:14 AM

HP Recommended

It may be connected. At the same time I started getting an Error code: 1002 on the Speech Recognition Service

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‎09-09-2024 10:16 AM

HP Recommended

Hi @KaptKen 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153339.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-09-2024 01:57 PM

HP Recommended

I did as recommended with no success

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‎09-10-2024 08:26 AM

HP Recommended

Open Device Manager and check for unrecognized drivers

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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