Combo jack Headphone/mic doesn't work

[kratka]

Hi,

I have several HP EliteDesk 800G1 computers and in all of them the combo port ( headphone/mic) in front doesn´t work.  I tried to update the drivers, update windows, test a pure windows iso,  check the bios, etc. Nothing worked, it makes me wonder if this port is really a combo jack, because it just recognize only one feature  (mic or headphone).

[Prométhée]

Hello
can you specify the model, and what you connect

• HP EliteDesk 800 G1 Small Form Factor PC
• HP EliteDesk 800 G1 Ultra-slim PC
• HP EliteDesk 800 G1 Desktop Mini PC
• HP EliteDesk 800 G1 Tower PC

I looked, here, and each time, it seems to me, it's a headphone port, and a separate microphone port, except you say combined, I have a doubt?

[kratka]

Thank you for the reply. The model is Mini PC desktop HP EliteDesk 800 G1

So its not possible to connect one headphone and make work sound and microphone at the same time and in the same port right?

[Prométhée · Accepted solution]

https://support.hp.com/us-en/product/hp-elitedesk-800-g1-desktop-mini-pc/6595205

http://h10032.www1.hp.com/ctg/Manual/c04327237.pdf

Front: 3.5 mm headphone output and microphone jacks

I find that not very clear, but it seems that you have at the front a headphone port only (not audio / microphone combo)

but the second one, I'm not sure if just micro , although it just says micro in the second document
at the back there would be a socket for loudspeakers only
so you should be able to use the headset in the dedicated port, and use a simple microphone, in the microphone port
only i see you mentioned windows 10
If it doesn't work it could be a driver issue.

https://support.hp.com/us-en/drivers/selfservice/hp-elitedesk-800-g1-desktop-mini-pc/6595205
see the documentation all the same here

https://support.hp.com/us-en/product/hp-elitedesk-800-g1-desktop-mini-pc/6595205/manuals

[kratka]

Thank you. 

[Prométhée]

you're welcome @kratka