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- HP Community
- Desktops
- Desktop Audio
- Computer shows speakers are not connected

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06-11-2019 08:47 AM
My HP Pavilion desktop has always had a problem with the fan running constantly, either 30 seconds on/30 seconds off no matter if I'm using it or not, or always on. It was also going to a blue screen if left unused for a while or when trying to put it to sleep. To try to solve this, I reset my HP. Afterward, I began to have problems. In iTunes, it refused to play any songs unless they were music videos. The next day it shows that my speakers aren't plugged in. I tested the speakers, and they work.
I updated Windows 10, checked the audio service and tried the troubleshooter. Although I hadn't changed anything since the last time the audio worked, I checked my connection, and it's correct as well. Using dxdiag, I got the result that there is no sound card, but I'm not sure if I should have one or not. I'm looking for ideas about what to try next. TIA.
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Accepted Solutions
06-11-2019 11:01 AM
Hi:
Your PC's audio is integrated into the motherboard.
It does not have a separate audio card.
The only suggestion I can offer, would be to install this W10 audio driver for the IDT integrated sound system your PC has, and restart the PC.
VERSION: 6.10.6504.0 EFFECTIVE DATE: July 03, 2015
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe
06-11-2019 11:01 AM
Hi:
Your PC's audio is integrated into the motherboard.
It does not have a separate audio card.
The only suggestion I can offer, would be to install this W10 audio driver for the IDT integrated sound system your PC has, and restart the PC.
VERSION: 6.10.6504.0 EFFECTIVE DATE: July 03, 2015
ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe