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HP Recommended
Hp Pavillon 690-0013nl
Microsoft Windows 10 (64-bit)
I bought a new Creative Soundblaster Z to overcome problems with the integrated sound card (the audio output was "heard" by the microphone). So i open the case and install it on the PCI Express X 1, restarted the pc but it wasn't working.
 
In the device manager I noticed that the card was read as an audio device but not as an output / input; ideas how i could do? Keep in mind that I have already tried to remove and replace the sound card, update the drivers, deactivate and reactivate the cards and deactivated the internal sound card from the bios. Suspected changes imposed by Hp to avoid the use of audio outputs connected to PCI X 1, similar to the system to block the integrated video output and privilege the NVIDIA card 
1 REPLY 1
HP Recommended

Assuming some things but did you install the Creative Labs drivers and do the setup as described in this guide?

https://support.creative.com/kb/ShowArticle.aspx?sid=107597&c

Followed it all the way through?


I'm not an HP employee.
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