-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Audio
- DTS Audio Control Panel Not Open
Create an account on the HP Community to personalize your profile and ask a question
04-04-2016 03:30 AM
The dts audio control panel is not open i try many times . OS-Window 7 64bit {OEM} Model Name-HP r006tu.
Solved! Go to Solution.
Accepted Solutions
04-04-2016 03:54 AM
Hi,
Try the following.
Download the Realtek Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe
When the Chipset reinstallation has completed, shutdown the notebook.
Unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start then notebook and when Windows has loaded, open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook.
Let windows fully load for a few minutes before checking if the DTS control panel will now open Ok.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-04-2016 03:54 AM
Hi,
Try the following.
Download the Realtek Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, download and reinstall the Chipset driver on the following link.
http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe
When the Chipset reinstallation has completed, shutdown the notebook.
Unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start then notebook and when Windows has loaded, open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook.
Let windows fully load for a few minutes before checking if the DTS control panel will now open Ok.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
04-19-2016 10:05 AM
Hi,
You're more than welcome and glad it's Ok
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP