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HP Recommended
HP 15 Notebook PC
Microsoft Windows 7 (64-bit)

The dts  audio control panel is not open  i  try many times . OS-Window 7 64bit {OEM} Model Name-HP r006tu.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Try the following.

 

Download the Realtek Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Start then notebook and when Windows has loaded, open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook.

 

Let windows fully load for a few minutes before checking if the DTS control panel will now open Ok.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

 

Try the following.

 

Download the Realtek Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe

 

When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe

 

When the Chipset reinstallation has completed, shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Start then notebook and when Windows has loaded, open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook.

 

Let windows fully load for a few minutes before checking if the DTS control panel will now open Ok.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Dear Sir

 

                  My problem is solved  thanks to you .

HP Recommended

Hi,

 

You're more than welcome and glad it's Ok :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Many thanks. The 'fix' worked wonderfully!

HP Recommended

Yeahe! Problem Solved😍😍😍

I have no words to say🤗

Just Awesome, 100% Working ❤️

Thank You ( David PK )

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