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Zain-Javed
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Message 1 of 6
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DTS Audio Not working

HP Recommended

Hello,

I just downloaded Windows 11, My DTS: Unbound is not working on my Windows 11 Pro, It was working on Win 10.

Sound > Logitech Headset > Spatial Audio > DTS X: Headphones

When I go back and open this screen again it's off I don't know why, same from Control Panel > Sound > Properties > Apply > OK and I come back it's gone.

 

ZainJaved_0-1635482453635.png

ZainJaved_1-1635482476679.png

ZainJaved_2-1635482491882.png

Here are screenshots

1.

ZainJaved_3-1635482581419.png

2. (Selecting DTS)

ZainJaved_4-1635482606382.png

3. (Came Back)

ZainJaved_5-1635482632932.png

4. (it's off???)

ZainJaved_6-1635482660567.png

 

  1. Updated everything from Settings.
  2. Updated everything from HP Support Assistance.

Plus contacted Microsoft they won't listen to my inquiry made me wait for 30m and no response.

 

5 REPLIES 5
Prométhée
Level 16
Level 16
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Message 2 of 6
Flag Post
HP Recommended

Hello
I do not know if I understood correctly, what you are indicating ..
is it still a computer from this series?

https://support.hp.com/us-en/product/omen-by-hp-obelisk-desktop-pc-875-1000i/25644598/product-info

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-obelisk-desktop-pc-875-1000i/25644598

 

from what i can see there are no drivers for windows 11 here
It may not be fully compatible.
Did you add a microsoft app, or the function is supplied as standard?

https://www.microsoft.com/en-us/p/dts-sound-unbound/9pj0nkl8mcsj#activetab=pivot:overviewtab

 


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Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
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Zain-Javed
Author
New member
6 3 0 0
Message 3 of 6
Flag Post
HP Recommended

Its clear here I select DTS: X I back and come back its off again? 
I downloaded Support Assitance from your Link:

(Hiding my Serial No.)

ZainJaved_0-1635525740240.png

The MS Store link is the same too:

ZainJaved_0-1635525798306.png

 

 

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Prométhée
Level 16
Level 16
7,577 7,480 806 2,828
Message 4 of 6
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HP Recommended

https://answers.microsoft.com/en-us/insider/forum/all/windows-11-insider-build-2200051-spatial-sound...

 

curious, but can this help?

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
Zain-Javed
Author
New member
6 3 0 0
Message 5 of 6
Flag Post
HP Recommended

I saw this post, I am not Using insider build I am using: 

ZainJaved_0-1635610458928.png

 

The solutions didn't worked.

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Prométhée
Level 16
Level 16
7,577 7,480 806 2,828
Message 6 of 6
Flag Post
HP Recommended

dts.gifI don't know how to reproduce your problem
i installed windows 11 today.
I just downloaded Dts sound Unbound from microsoft store
but this is a trial version for a few days
I opened the app, tried the video after selecting dys in the sound settings
i closed the app, then tried again, it is not disabled!

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem >

was this reply helpful , or just say "thank you " ? Click on the yes button 
Warning
If you have to do certain manipulations, it is at your own risk, think carefully before acting!
If you don't think you can, get help, or go to a professional





Desktop-Knowledge-Base
happy New Year
Was this reply helpful? Yes No
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