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‎05-10-2019 06:35 PM

HP Recommended
Product: HP Slimline 260-A129
Operating System: Microsoft Windows 10 (64-bit)

I have a HP slimline 260-A129 with windows 10 home and I wiped my HDD and reinstalled windows and I didn't use the recovery partition and I used the hp support assistant to get my wifi/bluetooth,video,audio and card reader,ethernet and audio driver to get this pc back up and running and when I installed the audio driver the DTS control is gone. I loved the control and I was really happy untill this happend. I am still happy with this pc.

1 REPLY 1

‎05-12-2019 02:17 PM

HP Recommended

@KyleB1035
Thank you for posting on the HP Support Community.

 

The DTS is part of the Realtek audio driver, I would recommend. I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for and open Device Manager.
  2. Double-click Sound, video and game controllers.
  3. Right-click the sound device and select Uninstall.
  4. Restart the computer to reinstall the driver.
  5. Test for sound. 

Also, run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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