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HP Recommended
Microsoft Windows 10 (64-bit)

DVD player not recognised in Explorer

Alain Peeters
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Prométhée,
thanks for your advice!
I have since solved the problem with my DVD player.
I replaced the built-in HP player with a Samsung player.
After many attempts, it proved impossible to find the right drivers for the HP player, so I solved it hardware-wise,
Thanks anyway!

Alain Peeters

View solution in original post

2 REPLIES 2
HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Hello Prométhée,
thanks for your advice!
I have since solved the problem with my DVD player.
I replaced the built-in HP player with a Samsung player.
After many attempts, it proved impossible to find the right drivers for the HP player, so I solved it hardware-wise,
Thanks anyway!

Alain Peeters
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.