-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Audio
- Envy 27 no audio

Create an account on the HP Community to personalize your profile and ask a question
05-15-2023 06:55 PM
Hi, my brother gave me his computer but I can't get the audio to work with the built in speakers. I've downloaded the Realtek driver and restarted but it hasn't made a difference. I can't change any settings in the sound settings section. There is still a red x on the speaker icon in the bottom right-hand corner. I've downloaded the 10 updates. I'm at a loss! In addition, he said he only used extra speakers, which I don't want to do.
I'm hoping someone can help me.
Kind regards
Kimba68
05-15-2023 07:18 PM
Hi:
Your PC has the IDT audio chip, not the Realtek one.
See if installing this W10 IDT audio driver from a newer model AIO PC gets the sound to work again.
Restart the PC after installing the driver.
Tempo High-Definition Audio Driver (Original IDT)
6.10.6504.0
https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe