HP Audio Controls issue (with Conexant)

[Ugly74]

Hello all,
I'm having an issue with the HP Audio Controls app. I state that the PRODESK 400 G6 is unfortunately equipped with the Conexant audio chip.

Basically every time Windows starts it's like the HP Audio Controls application disappears! No popups when i insert a jack cable, no .exe related in task manager...

I have to look in the Windows menu, click on it (Audio Controls app is still there), wait 1-2-3 minutes (during which it seems it's downloading like the first time after installing the operating system) and after that the application starts. It stays in the background and when I insert a cable into a jack the popup notification appears normally. This until i restart Windows.

With Windows 10 the application worked perfectly... but even 11 for what i remember.

I saw that few days ago Windows Update updated several drivers that I believe are related to the sound card:

- Synaptics - SoftwareComponent - 1.0.0.41

- Synaptics - MEDIA - 8.65.319.200

- Synaptics - Extension - 1.0.0.16

I am not even able to say if the problem arises from these updates, I only noticed it today.

Any suggestions?

Thanks in advance.

[Prométhée]

hi

https://support.hp.com/fr-fr/drivers/selfservice/hp-prodesk-400-g6-microtower-pc/27733963

you seem to have the same version but try from here to reinstall

Pilote audio haute définition Synaptics

8.65.319.200 Rev.A

35.1 MB

19 sept. 2022

Télécharger

[Ugly74]

Thanks Promèthèe for the tip, unfortunately even reinstalling the driver directly from the HP site does not solve the problem. : (

It seems a problem with the application itself. It no auto loads when Windows starts, but if I launch it manually then it remains in the background as it should, until i shut down or restart Windows.

I will wait for some update of the app. However, in the meantime, other suggestions are welcome!

[Prométhée]

you should be able to uninstall updates from windows update..
if it's after that, try
then reinstall from the hp support page