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HP Recommended
810-330qe
Microsoft Windows 10 (64-bit)

After the last 2 Windows updates my HP Beats has not been working properly. After the one Windows update when I attempted to open the HP Beats control panel it would instantly crash. I redownloaded HP Beats from the HP support page for my device. It seemed to fix it but, now this last Windows update the HP Beats icon has disappeared from the TaskBar. 

 

Should I attempt to reinstall HP Beats a second time or completely remove HP Beats from my computer and how would I completely remove HP Beats as it's not showing in Add/Remove programs?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi! @Summer, Welcome to HP forums.

 

I understand the beats audio icon is missing after reinstalling the drivers on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Try updating the audio drivers on your PC from the link below and check if it helps.

 

Update the audio drivers using this link. Click Here

 

If the issue persists try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDT High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

 

If the issue still persists uninstall the audio driver from the device manager and install the driver using this link. Click Here

 

Refer this article to know more information about connecting Bluetooth device. Click Here

 

Let me know if this works!

Happy Holidays! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi! @Summer, Welcome to HP forums.

 

I understand the beats audio icon is missing after reinstalling the drivers on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Try updating the audio drivers on your PC from the link below and check if it helps.

 

Update the audio drivers using this link. Click Here

 

If the issue persists try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for IDT High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of IDT High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

 

If the issue still persists uninstall the audio driver from the device manager and install the driver using this link. Click Here

 

Refer this article to know more information about connecting Bluetooth device. Click Here

 

Let me know if this works!

Happy Holidays! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.