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Microsoft Windows 11

HP ENVY All-in-One - 32-a0055 audio and video out of sync - any solutions? Worst HP computer ever??

‎04-06-2022 11:21 PM

 
 
Operating System: Microsoft Windows 11

HP ENVY All-in-One - 32-a0055

I bought this computer last June (2021) and so far it's been the worst HP I've ever bought. 

 

When I watch videos on YouTube or other platforms or even when I edit my own videos the sound is always out of sync with the video playback.  I can fix for a little bit by disabling and then enabling my audio Realtek device and restarting my computer, but that is a big pain in the butt.  One of my main hobbies is filmmaking and I bought this so I would have more editing power, but the syncing problem makes it difficult.

 

Also, when I start a video, there is a one second delay between when I hit play and when I actually can hear the sound, so I miss the beginning of everything I watch.  I need solutions or a different computer!  This is ridiculous. 

 

OS is Windows 11 Home. Processor is Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz

 

UPDATE: I figured out the problem.  Within my Device Manager, under the Sound, video and game controllers, my HP ENVY BT Speaker was enabled.  I do no use a Bluetooth (BT) speaker, so that seemed to be causing the problem. Once I disabled the HP ENVY BT Speaker, the audio and video was perfectly synced on all platforms.  That's a very simple fix and something that they should warn you about or at least be in their trouble-shooting program. 

 

Geocowboy_0-1662403903793.png

 

1 REPLY 1
HP Recommended

Hi @Geocowboy,

 

Welcome to the HP Support Community

 

I understand you are facing an audio-related issue with your HP product. Not to worry I will help you to get a resolution to resolve the issue.

 

Please try the below steps:

 

Update the BIOS, Video card & Audio drivers to resolve this issue

  • Here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video, and game controllers.

Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

 

If the issue with the sound continues, The best way to resolve the issue is by using the HP Support Assistant: 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.