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‎05-09-2020 06:39 PM

HP Recommended
Product: HP ENVY TE01-0014
Operating System: Microsoft Windows 10 (64-bit)

I recently (April 2020) purchased an HP ENVY TE01-0014.  When I plug my headset/microphone with four segments in the front panel, the system does not recognize the microphone input.  The system does provide sound through the headset.  Looking at the device manager, it does not appear to recognize the front plug as a viable microphone input.

 

I am operating with Windows 10 (64).

 

Thank you for any help you might be able to provide.

1 REPLY 1

‎05-18-2020 04:57 PM

HP Recommended

@RocketJay Welcome to HP Community!

 

I understand that the front panel Microphone Input Not Recognized.

 

Please make sure that back panel microphone is not connected.

 

At a time it will not work(front and backport).

 

Please uninstall the audio drivers and reinstall the drivers and update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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