• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Elite 8300 SFF
Microsoft Windows 10 (64-bit)

I recently purchased a refurbished HP Elite 8300 SFF with Windows 10 64 bit. After setting it up, everything worked except for audio. It has Realtek onboard audio (High Definition), and everything looked good in Device Manager (two entries), but Windows showed the red "X" next to the speaker in the lower right system tray. When I try to open it up, it tells me there is no output device available. I tried multiple drivers, uninstalled and reinstalled, but same thing each time. I finally gave up on the onboard audio and bought a Sound Blaster Audigy Fx PCIe card. I disabled the onboard audio in the BIOS and installed the sound card. I downloaded the most recent Windows 10 drivers from Creative Labs and again, it looked good in device manager, but also, again, I got the exact same problem -- red X and no output device available. I have tried plugging and unplugging speakers and headphones into the jack, but no luck. I did get Windows to tell me I connected headphones into the front jack when I was trying the onboard audio, but nothing with the card. I am a Computer Science teacher with a degree in Computer Science. I worked as an IT tech for 14 years and have repaired computers, built computers, and have done a ton of troubleshooting -- this one has me stumped and it is VERY frustrating!

 

I even contacted Creative Labs tech support and they could not solve it -- they are going to "get back to me through email" -- I'm not holding my breath...

 

Any help would be greatly appreciated.

 

Thanks.

5 REPLIES 5
HP Recommended

Hi:

 

That definitely is a puzzling issue.

 

The only suggestion I can offer would be to remove the audio card, and clear the CMOS.

 

See the troubleshooting guide at the link below, Appendix B, pp 63-64 for how to clear the CMOS.

http://h10032.www1.hp.com/ctg/Manual/c01516072

 

 

HP Recommended

I reset the CMOS, but still have the same issue.

 

I'm pretty sure these wouldn't affect the audio, but I added a couple of things to the PC after setting it up, and I can't remember if the audio worked before that. I upped the RAM from 8 GB to 12 GB, and added a secondary SATA hard drive -- one with my files from my old PC that died.

 

I'm really at a loss.

HP Recommended

Sorry that clearing the CMOS didn't work.

 

I agree that adding memory or a second HDD would not cause the sound to not work.

 

I have the one model older 8200 Elite CMT (Intel 2nd gen core processor) with the Realtek HD audio and it is running the latest version of W10 Pro.

 

The internal PC speaker is enabled in the BIOS, but I have a set of external speakers plugged into the rear light green audio out jack and they work fine.  PC speakers set as the default in the Windows control panel.

 

The only other thing I can think of that you can try with the onboard sound would be to install the latest W10 driver directly from Reatek.

 

Accept the agreement,  Download and install the Windows 64 bit driver and restart the PC.

 

https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-softw...

HP Recommended

No luck.

HP Recommended

I bought a USB external sound card and had the same problem -- showing just fine in Device Manager, but no output devices found in Windows. I decided to do a Windows 10 reset and that did it. After the reset (about 45 minutes later), the USB output device was seen by Windows 10 and I had sound.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.