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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Audio
- HP Envy Move
Create an account on the HP Community to personalize your profile and ask a question
10-25-2024 05:19 AM
HI,
I am unable to get any working sound through my HP Envy Move speakers - WIndows intermittently loses knowledge of the speaker then re detects ... this behavior happens then continuously repeats.
I have tried:
-Updating all drivers (including optionals) updating the driver directly with Realtek)
-Removing the device from Device Manager (NOt possible as it sometimes cant see the component)
I can get sound through my Sonos Move - so definitely a component issue.
HP Support, when I got through to them, got me to do a hard reset of the device via the power button, this has not made any difference.
Anything else I can do? How do I get them to fix the hardware?
Ryan