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‎10-25-2024 05:19 AM

HP Recommended
Product: HP Envy Move 23.8 inch All-in-One PC (7Z218AV)
Operating System: Microsoft Windows 10 (64-bit)

HI,

 

I am unable to get any working sound through my HP Envy Move speakers - WIndows intermittently loses knowledge of the speaker then re detects ... this behavior happens then continuously repeats.

 

I have tried:

-Updating all drivers (including optionals) updating the driver directly with Realtek)

-Removing the device from Device Manager (NOt possible as it sometimes cant see the component)

 

I can get sound through my Sonos Move - so definitely a component issue.

 

HP Support, when I got through to them, got me to do a hard reset of the device via the power button, this has not made any difference.

 

Anything else I can do? How do I get them to fix the hardware?

 

Ryan

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