• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-04-2020 02:48 PM

HP Recommended
Product: HP Envy Rove 20 mobile all-in-one
Operating System: Microsoft Windows 10 (64-bit)

The Beats Audio control panel disappears when I upgraded from Windows 8 to Windows 10. The volume began to diminish, even when it turned up to 100%.  How can I re-install this driver?. Please help!

Thanks

Rosana

 

3 REPLIES 3

‎05-04-2020 02:50 PM

HP Recommended

Hi:

 

The only suggestion I can offer, would be to see if this W10 IDT with Beats audio driver from a newer model desktop PC, also works for your model.  Restart the PC after installing the driver.

 

6.10.6504.0     July 03, 2015

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

Was this reply helpful? Yes No

‎05-04-2020 03:45 PM

HP Recommended
Hello
The link did not work... do yuo have another suggestion?
 
Thanks
Was this reply helpful? Yes No

‎05-06-2020 01:38 PM

HP Recommended

Hi

 

Do you know of another controler that i can use in my PC? Thanks

 

R

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.