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‎11-15-2019 09:37 AM - last edited on ‎11-15-2019 09:54 AM by Retired

HP Recommended

 I have a similar problem.  I get sound from internal computer speakers, but I get NO sound from external speakers and headphone jack. It stopped working suddenly a couple days ago. I have HP Envy 23 computer , Windows 10.  I have tried all trouble shooting but with no success. The external Bose Speakers and headphones work fine. And you can hear them making connection when plugged in but then so sound out of them

Please if someone can tell me what to do.

1 person had the same question
1 REPLY 1

‎11-18-2019 06:29 AM

HP Recommended

@70Footer,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

  • What is the product number for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer? 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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